This policy explains what personal data Nexio collects, why we collect it, who processes it on our behalf, and how you can have it deleted. It covers our WhatsApp business numbers and the nexio.ci website.
Who we are
Nexio is a service brand operated by Alveo Global Trading F.Z.E (Ajman Free Zone, United Arab Emirates). Nexio AI SARL (Abidjan, Côte d'Ivoire) is an affiliated company under common ownership.
For any question about this policy or about your data, write to contact@nexio.ci.
Data we collect on WhatsApp
When you message one of our WhatsApp business numbers, we receive and store:
- your WhatsApp phone number and the profile name you have set
- the content of the messages you send us, including text, voice notes and any images or documents you choose to attach
- the time each message was sent and received
- where the conversation came from, if you arrived through one of our advertisements
We do not read your other WhatsApp conversations, your contacts, or anything outside the chat you have with us. WhatsApp itself is operated by Meta and its own terms and privacy policy apply to the transport of your messages.
Why we use it
- to answer your questions and run the product demonstrations you ask for
- to follow up on an enquiry you started, including a short reminder if a conversation is left unfinished
- to send you pricing information when you request it
- to improve the quality of our replies and to diagnose faults
We do not sell your data, and we do not share it with third parties for their own marketing.
Automated replies
Our WhatsApp numbers are answered by an automated assistant that uses artificial intelligence to compose replies. The content of your messages is sent to our AI service provider solely to generate the response you receive. A human colleague can join the conversation at any time, and you can ask to speak to one at any point.
Who processes data on our behalf
We use a small number of service providers, each acting on our instructions:
- Meta Platforms, for the WhatsApp Business Platform that carries the messages
- Chatwoot, the shared inbox where our team reads and answers conversations
- Vercel, which hosts the nexio.ci website and the software that runs the assistant
- an AI provider, which generates the assistant's replies from the message content
The website
nexio.ci does not ask you to create an account and does not run advertising trackers that follow you across other sites. If you reach the site by clicking one of our advertisements, the advertising platform passes a click identifier in the address, which we record so we can tell which campaign brought you. Standard server logs are kept by our host for security and reliability.
How long we keep it
We keep conversation history for as long as we have an active or recent commercial relationship with you, and for up to 24 months after the last message, so that we can pick up where a conversation left off. Contract and invoicing records are kept for as long as accounting law requires. After that, records are deleted.
Deleting your data
To have your data deleted, do either of the following:
- send the word DELETE in the WhatsApp conversation you had with us, or
- email contact@nexio.ci from any address, stating the phone number you used
We will erase your conversation history and your contact record within 30 days and confirm to you when it is done. There is no charge, and you do not need to give a reason.
Deleting your data with us does not delete the copy of the conversation held on your own phone, and it does not affect data held by Meta under its own policies.
Your other rights
You can ask us for a copy of the data we hold about you, ask us to correct anything inaccurate, ask us to stop messaging you, or object to how we use your data. Write to contact@nexio.ci and we will answer within 30 days. Depending on where you live, you may also have the right to complain to your national data protection authority.
Children
Our services are sold to businesses and are not directed at children. We do not knowingly collect data from anyone under 16. If you believe a child has messaged us, write to us and we will delete the record.
Changes to this policy
If we change how we handle personal data, we will update this page and change the date at the top. Material changes will be announced on our WhatsApp numbers before they take effect.